Contact Us
Contact rules
Unsent messages waste everyone’s time. Route your query to the right desk before you write.
The editorial team answers questions about the accuracy of this website’s content: game rules, payout percentages, bonus terms as published here, and any discrepancy between what we state and what the operator shows. We also take corrections, reports of outdated information, and requests to revise a review when the operator changes its offering.
Everything about your account belongs to the operator’s own support desk. That includes login failures, verification requests, deposit delays, withdrawal refusals, bonus activation problems, and any dispute over a specific transaction. We cannot see your account, we cannot intervene in a payment, and we have no authority to alter a decision made by the casino. Sending those questions here only delays the help you need.
Corrections policy
If you believe a review on this site is wrong, tell us what is incorrect and, where possible, what the correct detail should be. We verify every correction before publishing it. Reports that come with a screenshot or a direct quote from the operator’s terms are processed faster.
Outdated information is treated the same way. When a bonus, a wagering condition, or a game list changes, we amend the relevant review as soon as the change is confirmed. We do not post corrections that we cannot substantiate.
What we will not discuss
We do not handle account closures, self-exclusion requests, or responsible-gambling interventions. Those actions must be taken directly through the casino’s own tools and support channels. If you need help with problem gambling, contact a recognised support organisation in New Zealand rather than this website.
We do not provide legal advice, and we do not mediate between a player and the operator. If you have a complaint about a specific financial outcome, the operator’s complaints procedure is the first step, and any external dispute service they use is the next.
Messages that threaten, abuse, or demand outcomes we cannot deliver will be disregarded. Keep correspondence factual and specific, and you will receive a considered reply within a reasonable time.